This Privacy Policy explains how BeSpoke Luxury Travels LLP, trading as Cardinal Journeys ("we", "us", "our"), collects, uses, shares and protects your personal information when you use our website or Services. We are committed to handling your data responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Contact details — name, email, phone number, city/country.
- Travel details — destinations, dates, party composition, preferences, dietary and accessibility needs, and, where required for bookings, passport and traveller information.
- Rewards information — where you ask for points/miles guidance, details you choose to share about your loyalty programmes (we do not ask for card numbers, PINs or passwords).
- Payment information — processed by our third-party payment gateway; we do not store your full card details.
- Website usage — basic analytics and cookies (see below).
2. How we use your information
- To respond to enquiries and prepare travel proposals.
- To arrange, confirm and manage your bookings with Suppliers.
- To provide concierge support before, during and after travel.
- To provide rewards and loyalty guidance you have requested.
- To process payments and issue invoices.
- To meet legal, accounting and regulatory obligations.
- With your consent, to send occasional updates about our Services.
3. Sharing your information
We share personal information only as necessary to deliver your journey — for example with airlines, hotels, transfer companies, guides, insurers and payment processors — and with our professional advisers, or where required by law. We do not sell your personal information.
4. International transfers
Because travel is international, your information may be shared with Suppliers located outside India in order to fulfil your booking. We take reasonable steps to ensure your information is handled securely.
5. Data retention
We retain personal information for as long as needed to provide the Services and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.
6. Security
We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
Our website may use cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To exercise any right, write to hello@cardinaljourneys.com.
9. Children
Our Services are directed to adults. Where we process information about minors travelling with you, we do so on the basis of the consent of a parent or guardian.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with its effective date.
11. Contact
For any privacy question or request, contact us at hello@cardinaljourneys.com or write to BeSpoke Luxury Travels LLP, 404 North View, Opp. L. D. Engineering College, University Road, Ahmedabad – 380009, Gujarat, India.